Cardekho TrustMark FAQ - Find all your questions on TrustMark here

FAQ's

Warranty FAQ's

Inspection FAQ's

What is TrustMark Inspection Service?

CarDekho TrustMark inspection service is an independent evaluation of a vehicle you are interested in buying and selling across a 217-point checklist. The inspection service is carried out by CarDekho’s trained and qualified technicians. We understand buying a used car can be a tricky affair and provide you an evaluation report to give you clarity on car condition in easy to understand non-technical terms. For cars that meet our certification criteria you can also purchase a TrustMark warranty to safeguard your purchase.
What does your inspection cover?

This inspection will deliver an exhaustive report in PDF format about the car and its documents.

1. A comprehensive-217 point check covering car-body, interior, exterior, A/C, engine, suspension, steering, brakes, battery, lights, electrical and electronics

2. A overall snap shot of the car

3. Photograph (15-20 photographs)
What do you get with the car-inspection ?

1.Electronic version of the report to be mailed in the next 72 working hours.
2.Option to display the inspection report on the CarDekho's Website, Mobile Site and Mobile App.
What is a CarDekho certification criteria ?

The certification criteria is based on a holistic review of the car across 217 check-points. In addition, the cars should be less than 7 years old and should have driven for less than 80,000 kms. The car should not be owned by more than 2 owners in the past.
Are your inspectors qualified automotive technicians?

All inspections are carried by in-house Automotive Technicians/Engineers, who have undergone rigorous professional training on evaluating used-cars.
Is warranty offered on all inspected cars? If the car meets certified criterion, can I purchase any warranty product?

CarDekho TrustMark will bear costs in the event of the malfunctioning of parts covered under warranty. Hence, we offer warranty only on cars which qualify our certification criterion.

If the car meets certified criterion, you can purchase any warranty product TrustMark Standard Engine & Transmission, TrustMark Standard Comprehensive, TrustMark Plus Engine & Transmission, and TrustMark Plus Comprehensive depending on your requirements.
I am uncomfortable allowing my car for test-drive. Is test-drive important for the inspection process?

Test-driving is essential for our engineer to inspect the car.
Is service history covered as part of the inspection process?

Service history of the car is not covered as part of the inspection process.
Can I avail CarDekho inspection services for buying a used-car? In this case, where is the car inspection conducted?

Yes, CarDekho TrustMark inspection services can be availed by both buyers and sellers of used cars. In case a buyer wants to get a car inspected, the inspection would take place at the seller's location. You can give an address where our technician would meet you and you can together go to the seller's location for car inspection.
How much time will it take to inspect the car?

CarDekho inspection usually takes around 30 minutes.
Which cities are covered by CarDekho inspection services?

We are offering car inspection services in 9 cities, in the initial phase. These include the following.

1. Ahmedabad

2. Bangalore

3. Chennai

4. Delhi NCR (includes New-Delhi,Noida, Faridabad, Ghaziabad, Gurgaon)

5. Hyderabad

6. Jaipur

7. Kolkata

8. Mumbai (includes Mumbai, Navi Mumbai and Thane)

9. Pune
I have certain queries on the car inspection report ?

Please feel free to discuss any queries you may have at the time of inspection with our engineer. Still, if there are certain things which are unclear, you can call the toll-free number and our executive would try to resolve your queries.
I want to get 5 shortlisted cars inspected before I decide on which car to purchase. Can I avail discount?

Our charges are based on per-car inspection basis. Hence, we are not offering discounts on multiple car-inspections.
Can I view a sample report before purchasing CarDekho TrustMark inspection service?

Yes, the sample inspection report can be viewed at the following link.View Sample Report
What if the car sells before the inspection?

You will get full refund of the service, if the car is sold before the inspection. You also have the option to adjust the service to inspect another car that you are looking to buy.
I have lost the email with the inspection report? Can I receive the duplicate copy of the inspection report?

Yes, please send an email to support@cardekhotrustmark.com with request to send another copy of the inspection report, along with the car registration no., mobile number and email. We will not be able to provide the duplicate copy of the manual report that was given at the time of inspection.
Under what circumstance, can the car inspection cost would be waived?

For the premium listed used-cars on Gaadi.com and CarDekho.com, we will arrange a free inspection on request. The car should be available in any of the 9 cities covered by our service.
Is the inspection report mandatorily listed on the website?

Cars listed along with the inspection report would result in more enquiries for your cars. However, you may choose not to publish the inspection report of the car.
What are the inspection slots?

We are closed on Sundays and all major holidays. We have 4 time-slots from 10AM-12AM, 12PM-2PM, 2PM-4PM and 4PM-6PM.

Warranty FAQ's

What is TrustMark ?

TrustMark is a certification and warranty programme launched by CarDekho.com and Gaadi.com to make your used car purchase safer.
What is TrustMark Certification?

A used car which meets quality standards as per our certification criteria and is free of any defect, theft and accident is entrusted with TrustMark certification. TrustMark certification endorses quality used Car.
How many checks are carried out?

Our professionally trained and qualified engineers carry out 217 checks on each car & certify cars which meet or are refurbished to our certification criteria. We also check all owner details and documents to ensure genuineness.Sample Condition Report
Are the cars accident free?

Yes, only accident free cars are Trustmark certified. A car is termed as accidental when during a crash, the main structure of the car (chassis, - front door pillar, central pillar, rear pillar, floor pan or front cross) gets damaged.
Do you give a guarantee on odometer?

We don't offer any guarantee on the odometer. Our Engineers check odometer for tampering if any and verify vehicle service history records as well and only upon satisfaction the TrustMark certification is given.
Who does the certification?

Our own Professionally Trained & Qualified Engineers do the certification after detailed 217 point inspection of each vehicle.
Can I purchase a TrustMark certified car without warranty?

Yes, you can. However buying with warranty gives you the peace of mind that in case of any failure, our team will be there to help you and any expenses on repairs / replacement will be covered.
What all is covered under warranty?

Engine : Oil Pump, Drive Crankshaft, Big End and Main Bearings, Connecting Rod, Gudgeon Pin, Piston, Valves (excluding burnt and pitted valves), Cylinder Head, Cylinder Head Gasket, Engine Block, Water Pump (failure due to external damage or corrosion is not covered), Inlet and Exhaust Manifolds,Radiator (No corrosion & external Damage), Flywheel and Ring Gear, Gear & Chains, Camshaft, Cam Follower, Valve Gear, Distributor Drive, Bore / Liner, Intercooler Units (if factory fitted), Tensioners, Water Temperature Sensor, Crank Angle Sensor, Cam Angle Sensor, Turbocharger, Auxiliary Water Pump, Thermostat Valve.

Manual Gear Box : Internal Gear, Shafts, Synchromesh Rings and Hub, Selector Forks, Bushes, Drive Chains, Gear Lever and Bushes, Clutch Slave Cylinder.

Automatic Gear Box : Shafts, Gears, Brake Bands, Valve Block, Governor, Oil Pump, Bearings and Bushes, Servo, Drive Plate and Transfer Gears.

Front Wheel Drive : Crown Wheel and Pinion, Differential Gears, Constant Velocity Joints & Drive Shafts (except those with boot shaft damage), Hub and Hub Bearing, Drive Flange.

Rear Axle : Crown Wheel and Pinion, Differential Units, Shafts and Bearings.

Propeller Shaft : Shaft, Universal Joints, Centre Bearing.

Steering : Rack & pinion, steering column, steering box, and power steering pump, Pressure pipe, tie rod, Ball joints, Linkages, EPS Motor

Air Conditioning : Compressor, condenser, evaporator, reservoir, thermostat switch, fan motor, heater core & AC switch, AC Blower motor.

Electrical System : Starter Motor And Solenoid Switch, Alternator, Distributor Assy., Ignition Coil, Wiper Motor, Cooling Fan Motor, Combination & Thermostat Switch, Gauges And Meter Assy. Relay, IAT Sensor, TP Sensor, Idle Speed Control Valve, Vehicle Speed Sensor, Air Temperature, Air Mass Flow Meter, Lock Cylinders, ECU, ECM, Absolute pressure sensor, Engine speed sensor, relay, Speedo Meter Gauge, Temperature Gauge & Fuel Gauge.

Fuel System : Fuel Accumulator, Fuel Distributor, and Warm up Regulator, Cold Start Valve, Reassure Damper, Auxiliary air regulator and Deceleration Valve, Fuel pump.

Diesel Injection System : Injection pump, Glow plugs and Electromagnetic cut off.

Braking System : Master cylinder, Brake Servo unit, Brake Booster, Diesel Vacuum Pump.
Where all can I buy TrustMark certified used cars?

You can buy TrustMark certified cars through dealer outlets and our workshop partners across India.
Where should I go if I have a problem?

In the event of a problem please call our Helpline number at 1800 103 9075.
How do I avail my warranty?

In the event of any occurrence of failure of the parts covered under warranty please call TrustMark Helpline at 1800 103 9075 or Email us @ support@cardekhotrustmark.com. Our support team will guide you to the nearest workshop to attend to and resolve your problem. Please also immediately take all steps necessary to minimize the extent of loss.
Some dealer is selling me CarDekho TrustMark warranty? Is that Genuine ?

You can check the dealers enrolled in our program listed on our website . You can also check the authenticity of each warranty certification online at www.cardekho.com/trustmark by entering the unique certification number or vehicle registration number.
How do I register my complaint ?

You can register your complaint through the following channels:

Website: www.cardekho.com/trustmark

Toll Free Number : 1800 103 9075

Email id: support@cardekhotrustmark.com
I have identified a used Car for purchase from my own source, will you certify and provide warranty on it?

No - TrustMark Certified cars are available only through our partner dealers.
What are the conditions under which my warranty lapses?

Non compliance of recommended services at our authorised service centre at scheduled interval.

Any abuse of the product.

Any damage that results from hard driving due to race , rally.

Any loss arising out of accident caused or by external impact.

Mechanical and Electrical breakdowns caused by overloading, strain, over running, freezing, excessive pressure, short circuit, heating.

Damage to engine and fuel pump components resulting due to fuel adulteration and poor quality of Lubricant / coolant used.

Damage to engine due to Hydrostatic Lock or starvation.

Failure to maintain Odometer in working condition or disconnecting or tampering with it post delivery of the Car during the warranty period.

Driving even after a fault or defect has been noticed resulting in consequential damage and loss.
Is it mandatory to avail paid service from authorised service provider?

Yes, it is mandatory to avail paid service from either our authorised service station or a reputed multibrand / OEM workshop to maintain your warranty. Please insist to get the original service bills (with TIN of the workshop) and keep them handy at the time of a claim.
Is my warranty transferable?

This warranty is good only to the person named as the owner of the Vehicle in the Warranty Card and is non transferable.
I am moving to another city, can I avail warranty and services in the new city?

Yes our warranty can be availed across India at any of our authorised service centre / dealers.
What all documents I must carry to avail warranty?

A copy of your warranty certificate, bills of services availed during warranty period and RC in the name of the new owner, in case where RC transfer is in process receipt issued by RTO needsto be produced.
Where are the authorised service centre / workshop located?

We have more than 400 workshops empanelled with us pan India and for getting the nearest workshop location please contact us on our toll free number 1800 103 9075 or email at support@cardekhotrustmark.com
Which all models are covered under warranty?

We cover over 1800 models - please check with Trustmark Dealers.
Do I get breakdown assistance under warranty?

No, we don't provide breakdown assistance. However, we will cover the associated costs of repair if the breakdown is due to failure in any component covered under warranty.
what is not covered in warranty ?

The warranty terms do not cover accidents or defects due to the following :

1 . Failure to maintain the Vehicle as per the Service requirements mentioned in the Warranty booklet.

2 . Any damage that results from hard driving due to race, rally or on any part that is not mentioned in the Parts covered list.

3 . Any non-manufacturer approved accessories which are not authorised by respective manufacturer and are not supplied with Vehicle as OE fitment and manufacturer rubber and plastic accessories.

4 . Inconsequential aspects such as noises, vibrations, oil seepage and sensations that could not lead to dismal Vehicle function or performance.

5 . Any loss arising out of accident caused by external impact.

6 . Aesthetic parts including sheet metal & plastic parts requiring replacement/repair due to wear & tear, depreciation, moth, vermin, process of cleaning, restoring or renovating of scratches, effect of light, sun or any atmospheric conditions, bird droppings.

7 . Mechanical & electrical breakdown caused by overloading, strain, overrunning, freezing, excessive pressure, short-circuiting heating.

8 . Periodic Maintenance Service jobs, including cleaning, polishing, minor adjustment, engine tuning, carbon cleaning, AC Servicing, wheel alignment, tire rotation, calibration /reconditioning/overhauling of diesel equipment’s including injector/nozzles and fuel pump etc.

9 . All consumables, including, engine oils, gear oil, brake oil, power steering oil, coolant, AC gas, oil, grease, battery electrolyte.

10 . Rusting/Corrosion to metal parts.

11 . Damage to engine parts & fuel injection as a result of use of poor quality/adulterated fuel, coolant or lubricating oil to fuel system including fuel pump, injector nozzle, water pump as well as other parts

12 . Damage to engine due to hydrostatic lock or starvation.

13 . Failure to maintain the odometer in working order or disconnecting or tampering it post-delivery of the Vehicle will invalidate the Warranty.

14 . Driving even after noticing a fault or defect resulting in consequential damage and loss.

15 . Interior and exterior linings, covers, absorbers and upholstery.

16. Air, oil and water leakage, wind noise, screeching and rattling noises and leakages.

17 . All frame and body parts, convertible and fold cover (except mechanical and electronic parts), glass, headlight casings, lighting inside and outside.

18 . Clutch disk, Brake disk & pads, brake linings and drums, disks and blocks, tires, wheel balancing, feathers/springs, pneumatic springs and pneumatic spring absorbers.

19 . Body and Paint work including any losses due to accidental damages.

20 . Outside CNG/LPG fitment not approved by respective manufacturer or not endorsed in Vehicle’s Registration Certificate.
What are the things I should keep in mind to ensure my warranty remains valid ?

a. In order to maintain the validity of this warranty, the vehicle must be serviced by approved service centre in accordance with the recommended service schedule as given below:

- 1^st paid service – within 4 months or 5,000 kms from the date of purchase of pre-owned car

- 2^nd paid service – Subsequent paid services to be done within 4 months or 5,000 kms from the date of last paid service.

b. Service Relaxation:

- Service effected following more than 500 km or 30 days from the recommended service interval shall invalidate the warranty. This allowance is to facilitate the vehicle owner to make sure services are completed at correct intervals

c. The owner must retain all the detailed servicing bill supplied by the service centre.

d. The servicing record shall be updated by the service centre when services are completed and servicing record shall be retained by the owner as approved, in event of the claim.

e. In order for the claim to get honoured it is mandatory to provide the RC in the name of the new owner, in case where RC transfer is in process receipt issued by RTO needs to be produced.

f. In case the Vehicle is met with Natural Calamity of Flood/water entry due to negligence driving (before or during the tenure of Warranty), warranty will become null and void.

g. Theft of vehicle will make the warranty null and void

FAQ's

Testimonials