Mercedes-Benz Actros Ties-Up with Gmmco Ltd for strengthening After-sales services

Daimler India Commercial Vehicles (DICV), manufacturer of the globally renowned Mercedes-Benz Actros trucks in India, today, announced a tie-up with Gmmco Ltd (a C K Birla Group Co.). This tie-up comes as part of DICV's efforts to streamline the support mechanism for its premium trucks (Mercedes-Benz Actros). Since the transfer of Sales After-sales operations of the Mercedes-Benz Actros in July 2010, DICV has taken several measures to enhance the Mercedes-Benz Actros experience amongst customers.

Gmmco Ltd., (Gmmco) is a C K Birla Group Company involved in the sales support of Construction, Mining equipment and engine power systems for over 40 years. They are well known to provide enduring value to customers and have established themselves as a reliable partner to their customers. Gmmco will, in future, service all Mercedes-Benz Actros trucks across the country. Their existing network of service centres provide a strong reach in the areas that the Mercedes-Benz Actros operate in. As a 3-tier approach, Gmmco will provide:

a) 24X7 on-site service support in all mining locations where the MB Actros operate.

b) On-site Container workshops will be set-up in select locations with facilities for advance after-sales support.

c) Full-fledged workshops will be set-up as a hub near major mining locations to provide a holistic support.

Speaking on the developments, Mr. Marc Llistosella, Managing Director and CEO, Daimler India said, “The Mercedes-Benz Actros is a perfect vehicle for the tough mining operations in India. We are happy to announce the tie-up with M/s Gmmco Ltd., to offer enhanced after-sales service and support to our customers. With this collaboration, the Mercedes-Benz Actros customers will benefit through the comprehensive after-sales service infrastructure, reach trained manpower, provided by Gmmco. This will also ensure that our customers will be able to derive maximum advantage out of our top-of-the-line trucks and benefit with maximum up-time. With the start of production of the Mercedes-Benz trucks at our Oragadam plant, the Mercedes-Benz Actros business is well-consolidated to move ahead further.”

Mr. H. Jayaram, Executive Director CEO, M/s Gmmco Ltd., said, “In this framework of cooperation, our expertise in handling the support for equipment related to the mining industry and pan-India reach will help the Mercedes-Benz Actros customer upgrade their experience. We will offer comprehensive support to all customers through a multi-layered support system and ensure maximum productivity of the Mercedes-Benz Actros Trucks.”

Gmmco has created an exclusive business unit – ‘Gmmco HCV Division' - for the Mercedes-Benz Actros Truck business, in Chennai. Gmmco will recruit over 200 direct employees as staff / technicians and around a100 indirect workers at site for truck business in phases, between 2012 2013.