MG eXpert Introduced To Assist Buyers In Online Car Purchase

This service offers a concierge service for addressing customers’ queries related to finance, prices, and even the expected delivery date of their vehicles

MG Motor India has launched an online consultancy platform called ‘eXpert’ for new car buyers. It has been introduced to offer ‘one-on-one’ assistance for customers and MG says it will be made available 24x7 soon. The carmaker has partnered with Eccentric Engine to offer this service.

Under this initiative, MG is offering a concierge service to facilitate the car purchasing procedure for customers. An MG executive will assist customers with their queries related to finance, price, and expected delivery of the vehicle. With the use of Artificial Intelligence (AI) technology, it will also enable buyers to experience a real car-like experience in their homes. Additionally, customers can also choose personalisation options along with their preferred accessories for the MG car.

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Here’s what MG had to say:

MG Motor India launches an Industry-First futuristic car exploration platform: MG eXpert

A unique way of product discovery & assisted purchase experience from the comfort of home, bolstered with human intervention and AR technology

Gurugram, February 16, 2022: MG Motor India today announced the launch of MG eXpert, an industry-first product exploration experience. MG eXpert brings the full gamut of flexible and convenient interactions that will provide customers a holistic purchase experience across multiple touchpoints from the comfort of their home, using human intervention & AR technology.

MG eXpert heralds the beginning of a new phase of technology by MG Motor India using Eccentric Engines’ Experience Manager tool. This tool brings together the best audio and visual content to deliver a seamless product exploration, bridging the gap between virtual and face-to-face interaction.

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Speaking on the launch of MG eXpert, Gaurav Gupta, chief commercial officer – MG Motor India, said, “We are delighted to launch MG eXpert, a human-driven, voice-enabled AI-backed platform. As an Auto-Tech brand, MG has introduced several industry ‘firsts’ in the Indian automotive space. With a tech-backed seamless customer experience at the core of our brand philosophy, MG eXpert works as a one-stop simple and convenient solution to multiple queries from product feature to ownership. We look forward to offering a refined, informative, interactive, and technologically advanced product exploration experience to our customers from the comfort of their home.”

With the ‘Live Streaming’ AR on-vehicle, customers can also see an actual car from the comfort of their home, visualise the colour palate and accessorise the car for the final look and feel. Customers can even connect directly with product eXperts to make a purchase decision with step-by-step guidance. Apart from a virtual look at the car, MG Experts can provide customers with on-road price, expected delivery date, and variant comparison, effectively bringing the dealership experience home. Moreover, customers can book a test drive at their nearest dealership.

Varun Shah, Co-founder and CEO, Eccentric Engine says, “We are thrilled to have progressed our relationship with MG Motor to take virtual interactions to a brand-new level with an integrated suite of products. Our new Experience Manager will provide immense opportunities to our partner MG Motor and their dealership partners to create unparalleled engagement with their customers by changing the very nature of interactions.”

The MG eXpert platform has been designed on the principle of Power of Choice, a fundamental belief of MG Motor India. It will further empower customers to explore, experience, and make assisted decisions before purchasing smart MG vehicles from the comfort of their homes.