MG Launches Doorstep Car Repair And Maintenance Service

This service is initially available in Rajkot and MG will add more cities to the list in the future.

• The ‘Service on Wheels’ is a part of enhancing MG’s aftersales service and network.
• Customers can avail of periodic maintenance at their doorstep through the initiative.  
• The home service will be done by trained technicians and professionals.

MG Motor India has announced a new service programme called ’Service On Wheels’ which will provide its customers vehicle repairs and maintenance at their doorstep. 

Customers can use this facility by scheduling an appointment through MG's online mobile application. For now, this service is available only in Rajkot, with more cities planned to be added in the future. 

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MG’s new doorstep service programme will be handled by trained technicians. Its mobile workshop will have all of the necessary tools, kits, spares and equipment such as a hydraulic power pack, an air compressor with a washing pump, a digital oil dispenser, a waste oil collection tank and a pneumatic line with a filter-regulator-lubricator (FRL) unit. The workshop vehicle will also be outfitted with a wheel balancer setup, completing all service requirements.

The latest initiative from MG will help customers in getting their periodic maintenance done from the convenience of their home. MG also says its latest initiative will allow it to service customer vehicles present outside regions where it currently has a presence. 

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Have a look at press release by the company:

MG Motor India introduces doorstep vehicle repair and maintenance with ‘MG Service on Wheels’

Gurugram, 20, 2022: MG Motor India introduced ‘MG Service on Wheels’ initiative to provide customers with car repair and maintenance services from the comfort of their homes. This service outreach program reinforces the company’s commitment to providing faster and more efficient service for ease and convenience of its customers. The pilot version of the program has been introduced in Rajkot and the company plans to cover other upcountry markets across India in future.

The ‘MG Service on Wheels’ is a full suite of services to help customers in the periodic maintenance of their vehicles in addition to addressing any repair and upkeep requirements that may arise. It will cover most service operations that are otherwise provided only in a workshop. The program will be manned and operated by fully trained and certified technicians backed by MG’s seamless customer support. This will bolster service network and extend reach across existing market.

‘MG Service on Wheels’ will operate as a mobile workshop equipped with all the necessary tools, spare parts, and other consumables and digital assets to support immediate and unforeseen yet urgent vehicle maintenance requirements.  The program will be powered by a simple and effortless appointment booking system. It will allow customers to connect with the company and schedule their car maintenance at their convenience. 

MG Motor previously introduced various customer-facing initiatives including- ‘MY MG Shield’ and 'MG Care@Home'. While MY MG Shield is a unique and industry-leading car protection and care program; MG Care@Home initiative, rolled out in 2021, is designed to provide contactless repair and sanitization services to customers at their doorstep. As a mark of recognition for its novel and unique services, MG Motor secured the Number 1 ranking in J.D. Power India Customer Service Index (CSI) 2021 Study.

About Service on Wheels

The Service on Wheels initiative will be operationalized through a mobile workshop. The mobile workshop comes equipped with a hydraulic scissor lift attached to a hydraulic power pack, an air compressor with a washing pump and additional provision for dry wash, a digital oil dispenser, a waste oil collection tank, and a pneumatic line with a filter-regulator-lubricator (FRL) unit. In addition to this, there is provision for a fully stacked spare parts rack and illumination through an LED lamp. The workshop vehicle also has a wheel balancer with slider, an electric control box, and a first-aid box.

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