GM focuses on after sales; launches 'Chevrolet Complete Care' programme

GM India in order to get complete customer satisfaction announces “Chevrolet Complete Care” program. In this company assures economical and hassle free ownership of Chevrolet cars.

Commenting on the initiative, Arvind Saxena, President & Managing Director, GM India,“Customer satisfaction is at the center of everything we do at GM India. More than just their vehicle, it’s the service experience which makes customers feel truly satisfied.” Furthermore,“With the introduction of ‘Chevrolet Complete Care’ program, we are offering a never-before unique bouquet of complete-peace-of-mind service offerings to our customers which will include the industry-first Chevrolet Promise – assured low cost of maintenance, Exclusive Warranty packages, Chevrolet U-First Customer Centric Programs and Apps and a Round-the-clock 24x7 Roadside Assistance Program which is free for 3 years with all new car purchases,”

Under the 'Chevrolet Complete Care'

• Apart from the company's existing best in class warranty of 1,00,000 kilometers or 3 years (whichever comes first), customer can extend the warranty for two more years or till 150,000 kilometers at affordable rates.

• The company will also provide warranty on spare parts or the opted accessories for the first year or 20 thousand kilometers (whichever comes first).

• GM India has also developed 'Chevrolet Service Estimator' on its website which analyzes the periodic service cost.

• The mobile app - 'MyChevroletIndia' assist you in finding and contacting the nearest service center.

• The company also provides free 3 years 24/7 roadside assistance for all the new cars plus existing customers can also opt this service at nominal rates (not more than 5 years old cars)

• The 'Chevrolet Complete Care' program is only valid on Spark, Beat, Sail siblings and Cruze.

• The cars registered under women customers will get free pick-up and drop of Chevrolet cars for servicing.

Mr. Saxena further commented, “The 24/7 Roadside Assistance also provides a host of unique support services such as vehicle towing, flat-tyre change, out of fuel assistance with limited free fuel, key lockout, battery jump-start and taxi benefit for the customers,” adding to it,“Furthermore, under the Chevrolet U-First programme, our women customers [Vehicle registered in the name of Women customers] will be provided free pick up and drop off of their Chevrolet cars for service, by the Chevrolet Authorised Workshops.”