JD Power Asia Pacific awards declared

JD Power Asia Pacific presented its annual awards at a graceful event at Shangri-La Eros hotel, Delhi on Tuesday 11th March, 2014. The awards were presented to the outstanding performers in terms of automotive customer satisfaction studies across India. Gerrit Kuyntjes, Vice President at J.D. Power Asia Pacific, presented the awards along with Mr Mohit Arora, Executive Director, JD Power Asia Pacific.

At the event, the Japanese manufacturers Honda, Maruti Suzuki along with Indian tire company MRF earned special recognition awards for their continued outstanding performance in meeting customer expectations. The 2013 Syndicated Study Awards were divided into six major categories as given below:

2013 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study

Highest Customer Satisfaction with Original Tires—MRF (four consecutive years)

2013 India Vehicle Dependability Study (VDS)

Most Dependable Compact Car—Maruti Suzuki A-Star
Most Dependable Premium Compact Car—Ford Figo
Most Dependable Entry Midsize Car—Maruti Suzuki Swift Dzire (three consecutive years)
Most Dependable Midsize Car—Honda City
Most Dependable Premium Midsize Car—Chevrolet Cruze
Most Dependable MUV/ MPV—Toyota Innova (six consecutive years)
Most Dependable SUV—Toyota Fortuner

2013 India Sales Satisfaction Index (SSI) Study

Highest in Sales Satisfaction among Mass Market Brands—Maruti Suzuki and Honda (in a tie)
Highest in Sales Satisfaction among Luxury Brands—BMW

2013 India Customer Service Index (CSI)

Highest in Customer Satisfaction with After-Sales Service among Mass Market Brands—Maruti Suzuki (14 consecutive years)
Highest in Customer Satisfaction with After-Sales Service among Luxury Brands—BMW

2013 India Initial Quality Study (IQS)

Best Entry Compact Car in Initial Quality—Maruti Suzuki Alto 800
Best Compact Car in Initial Quality—Hyundai Santro (two consecutive years)
Best Upper Compact Car in Initial Quality—Honda Brio (two consecutive years)
Best Premium Compact Car in Initial Quality—Maruti Suzuki Swift
Best Entry Midsize Car in Initial Quality—Honda Amaze
Best Midsize Car in Initial Quality—Honda City (11 consecutive years)
Best Premium Midsize Car in Initial Quality—Toyota Corolla Altis
Best MUV/ MPV in Initial Quality—Toyota Innova (seven consecutive years)
Best SUV in Initial Quality—Toyota Fortuner (two consecutive years)

2013 India Automotive Performance, Execution and Layout (APEAL) Study

Most Appealing Entry Compact Car—Maruti Suzuki Alto 800
Most Appealing Compact Car—Maruti Suzuki Estilo (three consecutive years)
Most Appealing Upper Compact Car—Maruti Suzuki Ritz
Most Appealing Premium Compact Car—Maruti Suzuki Swift
Most Appealing Entry Midsize Car—Honda Amaze
Most Appealing Midsize Car (in a tie)—Hyundai Verna and Volkswagen Vento
Most Appealing Premium Midsize Car—Chevrolet Cruze
Most Appealing MUV/ MPV—Toyota Innova (seven consecutive years)
Most Appealing SUV—Toyota Fortuner (two consecutive years)

Speaking on the event Gerrit Kuyntjes, VP at J.D. Power Asia Pacific said,“Sustaining outstanding performance calls for embedded processes, an aligned workforce and most importantly, possessing an unrelenting spirit in the pursuit of excellence. What is really being recognized by these awards is hard work over time, as consistency in delivering outstanding performance goes a long way in establishing a brand in any market and also raises industry performance levels as a whole.”