Mahindra’s Digital Platform Detailed: What Does It Offer For Customers?
Published On Aug 19, 2020 06:54 PM By Sonny
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The brands’ own WithYouHamesha digital service can be accessed via a phone app or a website
The automotive landscape is witnessing the integration of digital platforms from different carmakers in different ways. Mahindra’s digital platform goes by the name of WithYouHamesha and offers a variety of services via both a smartphone application and its dedicated website. We’ve detailed the platform’s features and services below:
| Feature |
Description |
|
| TotBot (chatbot) |
Answers general customer requests for information like detailed service cost, next service due, service appointment, vehicle history, extended warranty and roadside assistance details, dealer details, and more |
App and website |
| Contactless Service |
Allows Mahindra owners to experience a contactless and paperless service experience right from booking, pick-up and drop, repair details (job-card) and online approval for final estimates |
App and website |
| Appointment booking |
Mahindra vehicle owners can book a service appointment. If done via the app, it only takes four clicks. |
App and website |
| Pick & drop |
When booking a service, set up pick-up and drop locations for your Mahindra car |
App and website |
| Online payment for service |
Pay for your Mahindra service via the WYH app or website |
App and website |
| Mahindra network locator |
Need to find your nearest Mahindra showroom or service workshop? Get the address, map location and contact details via WYH. The app version will also show nearby utilities like fuel stations and PUC centres. |
App and website |
| SOS-RSA request |
If you find yourself in need of Mahindra’s roadside assistance when out on the road, use this app-only service to reach out and share your location details with the Mahindra helpline who will call you to facilitate support |
App only |
| Check service cost and history |
The platform allows you to check the detailed service cost of different maintenance intervals as well as keep track of all the details from the previous service visits in terms of parts and costs |
App and website |
| Live chat |
If you have a more specific request that the Totbot cannot help you with, Mahindra’s WYH service has agents online from 9AM to 6PM to help you out. For Rexton and XUV500 owners, there is also the option to have a video call with a client relationship manager. |
App and website |
| Purple Club+ |
This is the paid loyalty program within the WithYouHamesha platform for owners of Mahindra’s bigger offerings like the XUV500, Alturas and the Rexton. It allows users to earn points that can be redeemed for various rewards on the WYH app such as free movie tickets, Club Mahindra stay etc. |
App only |
| Purchase extended warranty and/or roadside assistance |
Mahindra owners can view the coverage of their current policies. If you wish to renew (RSA)/extend (warranty) them online, you can check your eligibility, EMI options and get an e-certificate for the same. |
App and website |
| My Documents |
Allows Mahindra customers to upload important documents to the WYH app for easy access |
App only |
| Digilocker |
The app can import Digilocker verified documents to the Mahindra WYH app. |
App only |
| User Profile |
Mahindra owners can maintain their user profile on the app |
App only |
| Fuel log |
The app allows users to maintain a digital record of their fuel records and calculate their achieved mileage |
App only |
| Owner’s manual |
Often a good read to know your car better, the digital version of the owner’s manual of the Mahindra vehicles is available online and on the app |
App and website |
| Reminders |
Not only does it have auto-reminders for regular service, warranty and RSA expiry, it also allows users to set reminders for other documents that might need renewal like the PUC (pollution under control) and insurance |
App only |
The Mahindra WithYouHamesha mobile app is available on both Android and Apple smartphones. While some features are limited to the brand’s more premium offerings, most of them are available across its extensive lineup of SUVs.
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