Maruti Extends Support For Cyclone Fani Affected Customers

The carmaker is offering courtesy cars and cab services, while a customer’s car undergoes repairs

• Maruti set up care points and sent out precautionary texts to customers before the cyclone hit.

• Workshops resumed operation the day after to offer 24x7 repairs and service support.

• The carmaker has tied up with local towing companies to offer roadside assistance.

• Apart from loaner cars, tied up with cab services to offer temporary mobility solutions to customers.

While some car manufacturers are offering support for their customers who’ve been affected by cyclone Fani, Maruti had been acting preemptively as well. The brand sent out precautionary messages to its registered customers in Odisha and West Bengal with a set of measures to avoid damage to their cars before the cyclone even hit.

Also read: Tata Motors Announces Service Support For Cyclone Fani-hit Customers

To deal with the aftermath of the cyclone, Maruti Suzuki dispatched district-wise teams and the official’s number was shared with customers of that district. The workshops were reportedly operational the day after the cyclone passed, to begin service and repairs with spare parts already requisitioned. Maruti has tied up with local vehicle towing agencies to support customers in need of aid. In addition to providing loaner cars, the carmaker has also collaborated with cab services to offer mobility solutions to customers while their cars undergo repairs.

• Hyundai Steps Up Repair & Maintenance Services For Cyclone Fani-hit States

For more details, here’s the release from Maruti:

Maruti Suzuki proactive measures help to reduce car damage and quick repair of vehicles affected by Fani cyclone

Key initiatives taken by Maruti Suzuki for customers

• Precautionary SMS to over 3 lakh customers with car care points to prevent possible damage as forecasted by Metrological Dept.

• 24x7 Emergency services: Call centres and towing; Special teams led by General Manager Service in Arena and NEXA Channel

• Courtesy Vehicle service: Loaner cars/tie-up with cab services offered to provide mobility support during repairs

New Delhi, May 8, 2019: In end of April 2019, Maruti Suzuki ensured to educate its customers in advance in Odisha and West Bengal regions on the do’s and dont’s to avoid damage to vehicles during cyclone Fani. The Company reached out to its database of over 3 lakh customers through SMS and informed them about preventive measures on 30th April 2019, nearly a week before the cyclone’s landfall. Maruti Suzuki actioned series of measures including distributing its team district-wise to quickly take care of any damages.

The Company’s officials were assigned a district each and their mobile number was shared with the customers in that area for help and support. All the workshops in affected area resumed operations from next day of cyclone for servicing of vehicles to avoid discomfort to customers.  Maruti Suzuki also tied up seven major vehicle towing agencies to provide seamless services to its customers and also spare parts were requisitioned on a fast track basis.