Toyota gears-up to respond quickly on complaints

Toyota Motors announced on Tuesday that it will provide a quick response to customer complaints as the company has completed its first meeting of quality experts, which was organized to help in rebuilding its reputation, trashed by biggest-ever safety recalls,  last month.

The company has appointed chief quality officers in its key sales regions including North America, from where a high number of customers complained about delay in response from the company's side. Toyota has also promised that it will include outside experts in evaluating quality measures.

As per the statement given by Toyota's President Akio Toyoda, listening to consumer voices is most important in regaining credibility from them, and the company is setting up a system to respond more quickly to complaints. In this quality committee meeting there were about 70 executives and autoworkers from Toyota's global operations at its headquarters in central Japan.

Company has also emphasised that for better quality it has to listen the proposals given by officials as well as customers who were at the receiving end at the time of recall.