Toyota replaces defaulted brake kits of Fortuner

Toyota Kirloskar Motor Ltd (TKML) has conformed the replacement of the defaulted brake kits in its bestselling SUV Toyota Fortuner, after receiving some complaints regarding the poor braking. Company will replace the kits only on a case-by-case basis and will not approach the customers to get them changed.

According to Sandeep Singh, deputy managing director, marketing, TKML, the company did receive queries from consumers regarding the brakes and merely returned them to give a better feeling of braking to the driver. The quality of braking and the distance it takes for the car to stop, remains the same. As the returning required changing the whole kit, hence the brakes were changed. There is absolutely no compromise on the safety of the consumers.

The Toyota Fortuner model was launched in India in the month of August last year and since then the Fortuner has been receiving an overwhelming response from the Indian customers. Company has managed to sell over 8,000 units of the Toyota Fortuner model which is more than sales figure of any other SUV of this segment, in the same period.

Toyota Motors has suspended the bookings of Fortuner model in a bid to clear the high backlog, as it had become very hard for the company to catch-up with the high demand. According to company its suspension of bookings will continue until the time when the waiting period comes down to three months, as at present, the company has pending order of over 6,000 units. In order to improve customer satisfaction Toyota is only modifying or improving the brakes, therefore this is not a recall. company has received 220 customer feedback till date, said a company spokesperson.

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